Data Deletion Policy

Overview

At UpsellDesk, we respect your right to control your personal data. This page explains how you can request deletion of your data and what happens when you do.

What Data Can Be Deleted?

You can request deletion of:

• Account Information: Your name, email, phone number, and profile details
• Business Data: Product catalogs, FAQs, and chatbot configurations
• Conversation History: All chat transcripts and customer interactions
• Usage Analytics: Your usage statistics and performance metrics
• Payment Information: Billing history (note: some records may be retained for legal/tax purposes)

How to Request Data Deletion

Option 1: Cancel Your Account

When you cancel your UpsellDesk account:

1. Log in to your account
2. Go to Settings → Account
3. Click "Cancel Account"
4. Confirm your decision

Most of your data will be automatically deleted within 90 days of account cancellation.

Option 2: Email Request

Send an email to privacy@upselldesk.com with the subject line "Data Deletion Request" and include:

• Your full name
• Email address associated with your account
• Company name (if applicable)
• Specific data you want deleted (or "all data")

Verification Process

To protect your data from unauthorized deletion requests, we will:

1. Verify your identity by sending a confirmation email to the registered email address
2. Ask you to confirm your deletion request
3. Process the deletion within 30 days of verified confirmation

What Happens After Deletion?

Immediate Effects

• Your account will be deactivated immediately
• All active chatbots will stop responding to customers
• You will lose access to the dashboard and all features

Within 30 Days

• Primary data deletion begins (profile, conversations, configurations)
• You will receive a confirmation email when deletion is complete

Within 90 Days

• All backup copies are removed from our systems
• Data in archived logs is purged

Data Retention Exceptions

We may retain certain data longer when required by law or for legitimate business purposes:

• Legal Requirements: Financial records for tax purposes (typically 7 years)
• Fraud Prevention: Data related to fraud, abuse, or legal disputes
• Anonymized Analytics: Aggregated, non-identifiable usage statistics
• Legal Holds: Data subject to active legal proceedings

Third-Party Data

If you've integrated UpsellDesk with third-party services (WhatsApp, Facebook, payment processors), you may need to separately request data deletion from those providers. We can provide guidance on how to do this.

Customer Data

Important: If you're requesting deletion of data about your customers (not your own account), you must demonstrate legal authority to make that request. This typically requires:

• Proof that the customer has requested deletion from you
• Verification of your business relationship with the customer
• Compliance with applicable data protection laws

Reactivation After Deletion

Once your data is deleted, it cannot be recovered. If you want to use UpsellDesk again, you'll need to:

• Create a new account
• Re-configure all chatbots and settings
• Re-upload your product catalog
• Reconnect all messaging channels

Questions?

If you have questions about data deletion or want to understand what specific data we have about you, contact: