Privacy Policy

1. Introduction

UpsellDesk ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, company name
• Payment Information: Billing address, payment method details (processed securely by third-party payment processors)
• Business Information: Product catalogs, FAQs, business policies, customer service scripts

2.2 Information Automatically Collected

• Usage Data: Pages visited, features used, time spent on Service
• Device Information: IP address, browser type, operating system
• Conversation Data: Chat transcripts, customer messages, AI responses
• Analytics Data: Performance metrics, conversion rates, user engagement

2.3 Customer Data

When you use UpsellDesk to communicate with your customers, we collect:

• Customer names and contact information
• Message content and conversation history
• Purchase history and order information
• Customer preferences and behavior data

3. How We Use Your Information

We use the collected information to:

• Provide, operate, and maintain the Service
• Process your transactions and manage subscriptions
• Train and improve our AI models
• Send you technical notices, updates, and support messages
• Respond to your inquiries and provide customer support
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

4. Data Sharing and Disclosure

4.1 We Share Data With:

• Service Providers: Third-party companies that help us operate the Service (hosting, payment processing, analytics)
• Messaging Platforms: WhatsApp, Facebook, Instagram (to deliver messages on your behalf)
• AI Providers: Third-party AI models and services that power our chatbot capabilities

4.2 We Do NOT:

• Sell your personal information to third parties
• Share customer conversation data with other UpsellDesk users
• Use your data to train AI models that benefit competitors

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

5. Data Security

We implement industry-standard security measures to protect your data:

• Encryption in transit (TLS/SSL) and at rest (AES-256)
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• SOC 2 compliant infrastructure
• Regular backups and disaster recovery procedures

6. Data Retention

We retain your data for as long as necessary to provide the Service and comply with legal obligations:

• Active Accounts: Data retained while your account is active
• Closed Accounts: Most data deleted within 90 days, some retained for legal/compliance purposes
• Conversation History: Retained for the duration of your subscription

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Update inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing of your data
• Restriction: Request restriction of processing

To exercise these rights, contact us at privacy@upselldesk.com

8. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze Service usage and performance
• Provide personalized content and features

You can control cookies through your browser settings.

9. Children's Privacy

UpsellDesk is not intended for children under 13 (or 16 in the EEA). We do not knowingly collect data from children. If you believe we have collected data from a child, please contact us immediately.

10. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the Service. Your continued use after such changes constitutes acceptance of the updated policy.

12. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us at: