Terms and Conditions

1. Acceptance of Terms

By accessing and using UpsellDesk ("the Service"), you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these Terms and Conditions, please do not use the Service.

2. Description of Service

UpsellDesk provides AI-powered conversational commerce solutions, including but not limited to:

• Multi-channel AI chatbot services (WhatsApp, Instagram, Facebook, Website)
• Product recommendation engines
• Customer conversation analytics
• Integration with e-commerce platforms
• Lead capture and automation tools

3. User Accounts

To use UpsellDesk, you must create an account. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Providing accurate and complete information during registration

4. Subscription and Billing

4.1 Subscription Plans

UpsellDesk offers multiple subscription tiers (Launch, Growth, Scale). Each plan includes specific features, usage limits, and pricing as detailed on our pricing page.

4.2 Billing Cycle

Subscriptions are billed monthly in advance. Your billing cycle begins on the date you subscribe and renews automatically each month unless canceled.

4.3 Payment

You agree to pay all fees associated with your subscription. Payments are processed through secure third-party payment processors. All prices are in USD unless otherwise stated.

4.4 Refund Policy

We offer a 7-day free trial for new users. After the trial period or first payment, we do not offer refunds. You may cancel your subscription at any time to prevent future charges.

5. Acceptable Use Policy

You agree NOT to use UpsellDesk to:

• Send spam, unsolicited messages, or violate platform messaging policies
• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit malicious code, viruses, or harmful content
• Harass, abuse, or harm others
• Impersonate any person or entity
• Collect user data without consent

6. Data and Privacy

Your use of UpsellDesk is governed by our Privacy Policy. By using the Service, you consent to our collection, use, and disclosure of your data as described in the Privacy Policy.

7. Intellectual Property

UpsellDesk and its original content, features, and functionality are owned by UpsellDesk and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

8. Service Availability

We strive to provide 99.9% uptime but do not guarantee uninterrupted access to the Service. We may suspend or terminate the Service for maintenance, updates, or in response to technical issues without prior notice.

9. Limitation of Liability

To the maximum extent permitted by law, UpsellDesk shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill.

10. Termination

We reserve the right to terminate or suspend your account immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason.

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of significant changes via email or through the Service. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which UpsellDesk operates, without regard to its conflict of law provisions.

13. Contact Information

For questions about these Terms and Conditions, please contact us at: