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Frequently Asked Questions
How long does setup take?
Most users complete basic setup in 5-10 minutes. This includes connecting one channel (WhatsApp, Instagram, or website), uploading a product catalog, and configuring initial responses. Advanced features like multi-language support and custom training can be added anytime.
What happens when I reach my message limit?
When you approach your monthly message limit, you'll receive email notifications. If you exceed the limit, your AI will stop responding automatically until the next billing cycle or until you upgrade your plan. You can always manually respond to customers — human replies are unlimited and free.
Can I use UpsellDesk in multiple languages?
Yes! UpsellDesk supports 22+ languages out of the box. Your AI automatically detects the customer's language and responds accordingly. No additional configuration needed.
How accurate is the AI?
Our AI achieves 85-95% accuracy for typical e-commerce inquiries when properly trained with your product catalog and FAQs. Accuracy improves over time as the AI learns from interactions. You always have the option to take over conversations manually when needed.
Is my data secure?
Yes. We use bank-level encryption (TLS/SSL in transit, AES-256 at rest), are SOC 2 compliant, and undergo regular security audits. Your customer data is never shared with other UpsellDesk users or used to train AI models for competitors. See our Privacy Policy for details.
Can I cancel anytime?
Absolutely. There are no long-term contracts. Cancel your subscription at any time from your account settings, and you won't be charged for the next billing cycle. Your data is retained for 90 days after cancellation.